We see it as our responsibility to protect customers’ privacy as they use our website. Customer’s personal information, such as name, address, phone number, and email, is collected by our website. When a customer visits our online store, we log the computer’s internet protocol (IP) address, which enables us to determine the customer’s operating system and browser. The data we gather is the most accurate and pertinent. Thus, we place a great emphasis on the personal information that our clients entrust to us.

Prior to completing a transaction, placing an order, and verifying a debit/credit card or any preferred payment method, we must obtain the customer’s permission. After that, make arrangements for a product’s delivery or return. But occasionally, we only use the data we gather for marketing. In that scenario, we also obtain the client’s permission. The customer can get in touch with us via email if, for any reason, they want to revoke their consent. Regarding our goods and services, we appreciate any feedback you may have.

Data Collection:
The data we usually gather about you includes your name, the name of your business, your phone number, your email address, and any postal addresses. In addition, we collect fax numbers, delivery addresses, payment information, bank account information, and debit or credit card information. Additionally, we will let you know when your product is expected to arrive. You will be asked for all of this information when you shop with us or get in touch with us through the contact page.

What we do with customers’ data:
We gather customer information to better understand their requirements and preferences. We can use the data to raise the quality of our products and services. By visiting the website, one can sign up for the newsletter and sign up to receive exclusive offers, discounts, and giveaways. They can receive emails from us promoting our newest products. For market research, we can also get in touch with you by phone, fax, mail, or other means. We can tailor the website to your interests and preferences in this way.

Customer account and order details:
All order information is kept in the verified customer account. All of your past and upcoming order information is maintained in your account, which consists of a username and password. The customer can access the information at any moment after signing in. Unless we have been proven guilty of disclosing the user’s personal information, the customer is responsible for keeping their username and password secure.

Security of customers’ personal information:
We utilize the most recently updated security measures on our website. The data is kept on the sophisticated, firewall- and password-protected servers that are highly secure. It is advised that customers must not provide any debit or credit card information over incorrect or encrypted electronic interactions. We always take appropriate efforts to protect the data and information of our customers. We encrypt all electronic transactions you conduct with us using SSL technology. However, as data transfer over the internet is quite insecure, as a customer you should safeguard your username and password.

Reasons for Collecting Your Personal Data:
Your personal information is used by us to receive and process orders, supply products, and services manage payments, and get in touch with you regarding orders, products and services, and other promotional offers.

Provide, Troubleshoot, and Improve Swaaadle Solar Bricks
Your personal information is used by us to operate the site more efficiently and to provide functionality, performance analysis, bug fixes, and usability enhancements.

Personalization and Recommendations:
We use your personal information to recognize your preferences and enhance your user experience with our site by suggesting features, products, and services that may be of interest to you.

Accessing our site through a mobile device:
We will gather information about your location and mobile device when you access our website using a mobile device. Additionally, your device’s unique identifier is collected. With the help of the data we collect from mobile devices, we can customize all of our services, content kinds, and marketing for your location. Additionally, the data we gather enables us to give you better customer service. Both new and existing customers will benefit from our services being more effective as a result.

Customer purchases and payment processor purchases:
Customers will occasionally use third-party services to make payments, including Stripe, Apple Pay, PayPal, Perfect Money, Amazon Pay, and others. We do not have access to the data that this third party gathers regarding the processing of your payments. Before providing any information, it is your responsibility as the customer to read the third party’s privacy statement.

Link-based third-party websites:
The domain www.solarledbricklight.com may contain links to other third-party websites. Their privacy policy, however, can be different from ours; therefore the information provided to those sites is not covered by our privacy policy. You should always read the privacy statement on any website operated by a third party. We might potentially work with third parties and get information from you. We may utilize the services of third parties to, for example, deliver products to you, gather payments, analyze data, or help us with marketing or customer service.

Uses, Sharing & Disclosure of Information:
We won’t reveal your name, email address, or any other information to outside parties without your (customer’s) consent. In order to only offer you the services, we shall process your information in specific ways. Second, we will only use your information with your permission in specific cases. Third, we can only use the data for purposes that are in our customers’ best interests.

Customer Rights:
A customer has the right to control, modify, restrict, or delete personal information. In order to do this, they can get in touch with us or access their account settings. However, the customer can fix, change, or modify some information by going to their account settings. As a customer, you may have the right to limit or restrict how we use your personal information in certain circumstances.

Modifications to the privacy policy:
As an online store, we have the right to occasionally change or modify anything. If there are any updates, we will inform you. It will be published here. You’ll receive an email informing you of the modifications or amendments. It is your duty as a user and a customer of this website to constantly check this page.

Communicate With You:
We utilize your personal data to contact you regarding our product through a variety of methods (e.g., by phone, e-mail, chat).

Advertising:
We display interest-based advertisements for features, products, and services that may be of interest to you using the personal data we collected about you.
You may receive several sorts of cookies, including strictly required cookies, performance cookies, and others, depending on the jurisdiction from which you may be accessing our platform and the applicable legislation. We gather and process data on our platform using cookies, permissions, and other trackers in order to give you a better online experience and enhance our services.
Links to the privacy policies of the third-party service providers used by our site are enumerated below

∙ Facebook
∙ Google
∙ Razorpay

With our third-party partners, we have accurate contracts in place. This implies that they are prohibited from using your personal information in a way that goes beyond what we have authorized. They keep it safe and only keep it for the time frame laid forth in our agreement with them.

Justifications for disclosing your personal data with third parties:
Where it is legal to do so, we may divulge your personal information to others, including when we or they:
∙ Have a need to offer you items or services
∙ Where you have made a payment on your own
∙ Are required to do so by law, such as to aid in identifying and preventing fraud,
∙ Got a proper business justification for doing it.
∙ Would like to send you information and marketing materials about our services and products,
∙ Requested your permission to share it, and you have agreed
∙ Utilize our product to enhance your online experience.

To whom your personal information may be disclosed:
For the aforementioned uses, we might divulge your personal information to the following parties:
∙ Law enforcement authorities, governmental authorities, courts, dispute resolution bodies, our regulators, auditors, and any other party selected or contacted by our regulators to conduct investigations into or audits of our activities
∙ Statutory and regulatory bodies and authorities (including the government), investigating agencies and entities, or persons, to whom or before whom it is mandatory to disclose the Personal Information in accordance with the applicable law, courts, judicial and quasi-judicial authorities, and tribunals, arbitrators and arbitration tribunals.

Data Protection:
We are dedicated to protecting the Personal Information we have in our control. We make reasonable efforts to ensure that the necessary physical, technological, and managerial security measures are in place to guard against unauthorized access, alteration, transmission, and deletion of your Personal Information. We use encryption technologies to try to keep the security of your personal information during transmission. In order to address the increasing needs and challenges of security, we regularly analyze and improve our applications, systems, and procedures while using multi-layered controls to assist safeguard our infrastructure. We make sure that third parties who work with us on contracts that are appropriate take the necessary security precautions to secure your personal information.

Your Customer Rights:
We are aware that you have privacy rights while dealing with our website regarding your personal information. These rights include, among other things, taking all appropriate measures to enable you to view your personal information and make any necessary corrections. You can contact us to fix the issue via admin@swaaadletech.com if you are not happy with our response or have unanswered questions.

Customer Grievance Redressal Policy:
1. Background:
Customer satisfaction is one of the main areas of concentration and a fundamental component of the founding principles and business policies of our website. We have customer centricity as a top priority when establishing our business procedures because we really think that customer happiness is the most crucial aspect of the success and development of our company. The methodology for resolving customer complaints is outlined and summarized in this Customer Grievance Redressal Policy.

2. Objective:
The main objective of this Grievance Policy is to provide a framework:
A. To guarantee the provision of timely and effective resolution of issues that is raised by customers.
B. To keep the customers informed about the manner in which they can reach out to us to resolve their respective queries and grievances.

3. Key principles governing the Grievance Policy:
The following guidelines govern the Policy for Grievance Redressal:
∙All our customers will be treated with dignity at all times.
∙Customers’ concerns are always addressed politely and promptly.
∙The customer receives an efficient and satisfactory resolution in a timely manner.
∙Customers are clearly informed of avenues to escalate their grievances/ issues if they are not happy with the response to their queries and complaints.

4. Customer Support:
Any customer can reach out to your committed customer support team or the representative via telephone or electronic mode in the following manner.
Email customer service at:
For all customer support: admin@swaaadletech.com
Reach us at customer service desk:
Phone: +91-98407 18531 (Mon to Sat, 10 AM to 7 PM)

5. Grievance Officer:
Listed below are the contact info, name, and designation of the Grievance Officer of our company. This data is provided in accordance with applicable provisions of the Information Technology Act 2000 and rules made there under the Consumer Protection (E-Commerce) Rules, 2020
Name: Syed
Designation: Sales / Marketing Manager
Address: Swaaadle Tech Pvt Ltd, No 78, 2nd floor, main building, 1st street, Kumaran colony,
Vadapalani, Chennai – 600 026, Tamil Nadu, India
Email Id: syed@swaaadletech.com
Phone: +91- 89396 25284

6. Need to Know:
∙We do not require confidential information like OTP (One-time password), CVV, PIN, Bank Account Details, and Card numbers through any means. We never call users/ customers with offers, discounts on products, and offering free gifts.
∙Scammers and fraudsters try a variety of methods, such as “phishing,” to get in touch with, persuade, and cheat people. Our customers are frequently advised not to share any personal or payment-sensitive information with strangers because doing so might result in fraud, unauthorized usage, and subsequent financial loss.
∙When customer shares personal and/or payment-sensitive information with scammers or fraudsters, we are not responsible for any loss, damage, or expense incurred by the consumer.
∙In order to help us investigate and consider legal options, we also ask and urge our customers to report any such attempts or instances to our Grievance Officer (or Customer Care).
∙If customers send emails directly to syed@swaaadletech.com without using the aforementioned Grievance Redressal communication Procedure, we reserve the right to forward those communications to support@swaaadletech.com.
∙Our company relies on banks and payment partners. In certain circumstances involving payment/ refund issues, we might witness a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed our timelines mentioned in the policy.

Notification of Changes
We maintain our privacy policy under regulatory review to ensure it is proper and updated. Any changes to this privacy policy that we make in the future will be posted on this page. We recommend that you revisit this page regularly to check for updates.